This dissertation has been submitted for review with my approval as University
The service quality attributes that affect customer satisfaction were also
6 Jun 2012 Measuring Customer Expectations of Service Quality: case Airline Industry.
Logistics. Master's thesis. Ekaterina Tolpa. 2012. Department of
A dissertation report on. Service quality dimension impact on customer
satisfaction in regional rural bank in Orissa. Submitted in partial fulfilment of the